Contact and support
We’re here to help
Most answers are in the FAQ. If yours isn’t, email us and a person will reply.
Email support
[email protected]. We reply within one working day, Monday to Friday. Sign in first if it’s about your deposit, so we can see your file.
Email supportRead the FAQ
Straight answers on prices, your landlord, your documents and what happens at each stage.
Go to the FAQForward an email to your deposit
Got an email from your landlord or the scheme? Forward it to your deposit inbox: the address is on your dashboard. We read it and update your deposit.
Sign inNeed legal advice?
We give legal information, not legal advice. For advice on your situation, Shelter and Citizens Advice are free and independent.
Making a complaint
Email support with “Complaint” in the subject. We reply in full within 14 days.
Our details
MyDepositBack is a trading name of Sapionic Ltd, registered in England and Wales, company number 14207958. Registered office: 63 Gayville Road, London, SW11 6JW.
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